Connect via Instagram
Instagram DM Automation
Create a flow of auto-reply direct messages for LIVE commerce sessions and sell products directly from LIVE.
Common issues
Do you have any problems like this?
Live commerce create New customer decision journeys from awareness to purchase.
Unable to Share Product URLs Directly in LIVE Chat
Encounter difficulties in directly sending product URLs to customers during LIVE.
Seeking a Seamless Shopping Experience for Viewers
Desire to offer a hassle-free shopping journey for the audience.
Limited Time to Respond
Struggling to find time for timely responses.
How it work
Comprehensive support for LIVE commerce
Encourage the posting comments on Instagram Live and send automated DM to customers.
Send DM to customers triggered by Instagram LIVE comments
Encourage the posting comments on Instagram Live and send automated DM to customers. In addition, it is possible to sort messages according to the content of the comment.
Provide product URL introduced on Instagram LIVE via DM
You can send the product URL in the DM, and when you are interested in the product, you can encourage the link to the EC site and provide a lead to purchase.
Connect with customers in DM even after the LIVE
You can continue to communicate with viewers who sent DMs via Instagram Live even after the live ends. Customers who are hesitant to purchase can be provided with a personalized, human experience within the DM.
FAQs
Frequently asked questions
Need help with something? Here are our most frequently asked questions.
Is there a risk of account bans or freezes?
No, AnyChat utilizes Meta's official API, so there is no risk of account bans due to tool usage.
Can I switch between automated and manual responses?
Yes, it is possible. You can automate responses for common queries and handle individual customer interactions manually.
Can I send DMs from AnyChat?
Yes, you can. After engaging with users through posts, story comments, reactions, mentions, etc., you can individually reply to DMs within 7 days.
Do I need to be a follower to send DMs?
No, it is possible to send messages even to non-followers.
